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Workspace customization

rah dev
Tera Contributor

there is a custom workspace where incident table is applied, need to add following layout: where following sections should show:

rahdev_0-1718004896738.png

 

 

As we can see that three sections are showing there, we need to add these three, tried view option in:
UX Applications [sys_ux_page_registry] -> view [sys_ux_page_property]

rahdev_1-1718004541659.png

and chrome toolbar is:

rahdev_2-1718004640209.png

output is:

rahdev_3-1718004713300.png

but need to implement like first image.
Thanks in Advance.

1 ACCEPTED SOLUTION

Hi @rah dev 

 

As per my understanding

 

Go to Incident - create New in Native View

change the view to Service Operation WS

Right click on context menu -- configure -- Related List

You need to change the scope and make it editable

Bring the related list to right slush bucket

Save 

Go to WS and check.

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

7 REPLIES 7

Hi @rah dev 

 

As per my understanding

 

Go to Incident - create New in Native View

change the view to Service Operation WS

Right click on context menu -- configure -- Related List

You need to change the scope and make it editable

Bring the related list to right slush bucket

Save 

Go to WS and check.

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

one thing more, can we add more sections while creating new record in workspace as mention in first screenshot?

Yes, in same way

 

Go to Incident - create New in Native View

change the view to Service Operation WS

Right click on context menu -- configure -- Form

You need to change the scope and make it editable

In down create new section.

Save 

Go to WS and check.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************