Hi all,
I know there is probably an obvious solution to this but I can't find it, so here I am.
I'm new to workspaces (agent) and haven't turned it on previously due to some historical customisation but I'm keen to play around with it and see what I can set up.
There are a couple of application we don't use, so I want to removed them from the view (Cases, Case Task, Customers). The normal process is to go into the record deactivated it and way you go but when I try this via the 'guided setup' or directly to the record itself, the 'active' field is read only. I've checked acls, business rules, scripts & ui policies and can't see what is causing this.
I have admin access.
Any guidance would be appreciated
