Workspace navigation sidebar doesn't appear

[Luca Armienti1]

Hi,

Newbie question here, probably. I can't make the navigation sidebar appear, working on the UI Builder on a Workspace app shell. It should work with a simple configuration, reading here:

https://docs.servicenow.com/bundle/rome-application-development/page/administer/ui-builder/task/portal-navigation-menu-settings.html

And this is what i've done:

But the results are always like this, without left navigation sidebar: 

What could be? 

[Simon Midtvedt · Accepted solution]

Hi Luca,

I have struggled with the same thing lately, and I think I may have found a solution/work-around.

The problem for me was that the UX Page Property "chrome_toolbar" was not configured correctly (as Ashley sniffed out too). For whatever reason, the property was set to type "string" for me. Please see my below checklist for a possible solution.

Solution:

1. In the navigation filter, go to Experiences and open your experience. 
   
   
2. Under the related list "UX Page Properies", find the property called "chrome_toolbar". 
   
   
3. Make sure that it is Type "json" and formatted like the following example:
   
   

   [
      {
         "id":"home",
         "label":{
            "message":"Home",
            "translatable":true
         },
         "icon":"home-outline",
         "viewportInfo":{
            
         },
         "routeInfo":{
            "route":"home"
         },
         "group":"top",
         "badge":{
            
         },
         "presence":{
            
         },
         "availability":{
            
         },
         "order":100
      },
      {
         "id":"list",
         "label":{
            "message":"List",
            "translatable":true
         },
         "icon":"list-outline",
         "viewportInfo":{
            
         },
         "routeInfo":{
            "route":"order-lists"
         },
         "group":"top",
         "badge":{
            
         },
         "presence":{
            
         },
         "availability":{
            
         },
         "order":200
      }
   ]​

I hope this can be of some help!

Regards,

Simon

[Alex Tod1]

I have no "empty" records in the property list and that property already has type JSON.

[Lars Egelund]

Please also make sure that the 'order' is not 'null'. I had this problem but changing the order setting for all menu items to unique number the menu appeared as expected. You can change this in Advanced Settings.

[Krissy]

which chrome_tool bar do i modify for this to work?

[Manthan]

Hi @Simon Midtvedt,

Applying this solution is not working for us on CSM/FSM workspace. Please check my post here https://www.servicenow.com/community/next-experience-forum/csm-fsm-workspace-missing-all-list-and-he...

Can you please assist us in fixing this?

Thank you

[Simon Midtvedt]

Hi @Manthan,

Unfortunately, I do not have any other suggestions that what was proposed in this post or your post. 

Hopefulle, Support will be able to figure it out for you.

Good luck!

Simon