Write a bussiness rule when incident is closed then associated problem will be closed.

[S Kuanar]

(function executeRule(current, previous /*null when async*/) {

    var inc = new GlideRecord('problem');

    inc.addQuery('incident',current.sys_id);

    inc.addQuery('state','!=',107);

    inc.query();

    while(inc.next()){

        inc.state=107;

        //inc.close_notes='close';

        inc.update();

    }

})(current, previous);

Why this above code didn't executed ?

[Viraj Hudlikar]

Hello @S Kuanar 

Did you tried to debug BR ? You can add gs.log statement or utilize script tracer feature and check is your br triggered or not and what is happening? Give a more try so you will get expert in debugging issues. Also, try such script in background for one record and see if it works or not if it's good go and apply in br so it will work for all records where conditions are matched as placed by you.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar]

Hello @S Kuanar 

I believe you are doing great.

Did my reply answer your question?

If my response helped, please mark it correct and close the thread so that it benefits future readers.

Thanks & Regards
Viraj Hudlikar

[dgarad]

Hi @S Kuanar 

 Refer the below link

https://www.servicenow.com/community/developer-forum/when-problem-ticket-closed-then-related-inciden...

[Ankur Bawiskar]

@S Kuanar 

your script is wrong.

business rule should be after update on INC when state changes to Closed

Script as this

(function executeRule(current, previous /*null when async*/) {

    var inc = new GlideRecord('problem');
    inc.addQuery('sys_id',current.problem_id);
    inc.addQuery('state','!=',4);
    inc.query();
    if(inc.next()){
        inc.state = 4;
        inc.update();
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.