Write additional comment from case task to case

[Community Alums]

I have a requirement to write the additional comments from the case task to it's associated case additional comment. I am new with the coding aspect and don't know the best approach or what will work for this. I think a BR will work but I need some help with the code. Can anyone help with this?

[Prince Arora · Accepted solution]

@Community Alums 

Please write a after update BR as mentioned below

script:

var gr = new GlideRecord("sn_customerservice_case");
gr.get(current.parent);
gr.comments = current.comments.getJournalEntry(1);
gr.update();

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Community Alums]

This worked perfectly! Thank you!