Yokohama - Problem Management Share Fix

[athavichith]

In the Yokohama upgrade, does anyone know where the Share Fix option is? I enabled the property 'sn_sow_inc.problem.to.incident.worknotes.default' to true. I was trying to test this out but I don't see 'Share Fix' when I go into a Problem. 

[Dr Atul G- LNG]

Hi @athavichith 

I tried searching for this, but I wasn’t able to find the property in my PDI, Yokohama Patch 2. Did you create this manually? Can you send me a screenshot? I'll try on my end as well.

i can see communicate Fix only.

Incident and problem workflow changes

When a problem is fixed and the Share fix option is triggered, the event is added to the Work notes (Private) field instead of the Additional comments (Customer visible) field for the incident associated with the problem record.

This feature is available in the base system for the new customers. For existing or upgrade customers, admin must set the Problem to incident work notes default (sn_sow_inc.problem.to.incident.worknotes.default) system property to true to enable the feature.

[Chaitanya ILCR · Accepted solution]

HI @athavichith 
you will find it in the related links and is only visible when fix_notes is not empty and duplicate_of is empty

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Dr Atul G- LNG]

Hi @Chaitanya ILCR 

is it the same as Share Fix? Bcz i can see this even without the property as well

[Chaitanya ILCR]

HI @Dr Atul G- LNG ,

I think it's workspace version of "communicate fix" ui action. it's a declarative action

and is visible only when fix_notes is not empyt

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya