DPM: Business Application Performance - Number of Open Incidents

Khill · ‎05-07-2025

I have a business app portfolio, but I've noticed that the score card " Number of Incidents" never increments when I have an open incident. Can someone help me figure out why this is happening.

mikesisson · ‎05-07-2025

The KPI's are a day in the rears based on an overnight job. Have you checked the following day after the incident was resolved and be sure that the incident is still related to the CI that relates to the Business Application. For example if the incident was against the Application Service that is related to the Business Application then it should show up the following day after the job runs overnight.

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Damhoej · 3 weeks ago

It turns out they were not..
Now they are enabled.
Thank you for swift reply

Barry Kant · 3 weeks ago

ootb they are not enabled indeed.

Damhoej · 2 weeks ago

After enabling the properties the result is still the same 😞

According to documentation change for a Business Application should be shown in the build tab without any configuration.

Barry Kant · 2 weeks ago

Hi, that is not good news.
Are you able to do a quick check:
In Incident and Change there is a Business Application attribute....
Can you fill in a Business App for some records and see if that is reflecting the figures?

BR,
Barry

Damhoej · 2 weeks ago

Hmm I do not see a Business Application attribute on my instance (a clean Zurich PDI).