DPM: Business Application Performance - Number of Open Incidents

[Khill]

I have a business app portfolio, but I've noticed that the score card " Number of Incidents" never increments when I have an open incident.  Can someone help me figure out why this is happening. 

[Barry Kant]

That is not too bad 🙂
I checked and it is added by an Enterprise Architect package. 
I would not expect this one to be used in ITSM processes as the Business App is a non-operational object, beside a disruption can relate to multiple Business Apps. 

Without knowing all the facts I would suggest to get support for this. 

BR,
Barry

[nityabans27]

The DPM KPIs are designed to calculate in arrears — meaning metrics are updated only after the overnight job runs. For an incident to be included in KPI scoring:

1. Ensure the incident is still related to the correct CI/Application Service that maps back to the Business Application.

2. The incident must be Resolved or Closed. Open incidents won’t increment the KPI because DPM trends only on finalized/locked incidents.

3. Once the incident is closed, allow the overnight job to run (or trigger it manually in lower environments).

4. After the job completes, the KPI should increment. If it doesn’t and the incident still shows as Needs Attention, further review is required (data mapping or job logs).

👉 In short: Close/Resolve the incident first, then run the job — only then will DPM KPI scores be updated.

If you found my answer useful, mark it as helpful and accept it as solution.

Thanks and regards
Nitya Bansal