Assignment Group field is empty on Work Order Tasks in EAM

adilalee200
Tera Contributor

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Hi everyone,

I'm facing an issue in ServiceNow Enterprise Asset Management (EAM) where the Assignment Group field is appearing empty/blank on the Work Order Task form.

I have checked the Work Order level, but the group is not auto-populating or available for selection in the tasks. Could anyone guide me on:

  1. Is there a specific Assignment Rule or Client Script that controls this?

  2. Are there any missing configurations in the Work Order Template or Asset Task flow?

Any help would be appreciated. Thanks!

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