Assignment Group field is empty on Work Order Tasks in EAM

[adilalee200]

Hi everyone,

I'm facing an issue in ServiceNow Enterprise Asset Management (EAM) where the Assignment Group field is appearing empty/blank on the Work Order Task form.

I have checked the Work Order level, but the group is not auto-populating or available for selection in the tasks. Could anyone guide me on:

1. Is there a specific Assignment Rule or Client Script that controls this?

2. Are there any missing configurations in the Work Order Template or Asset Task flow?

Any help would be appreciated. Thanks!

[Naveen20]

Try this -
Right-click the Assignment Group field → Show - Reference Qualifier. See what encoded query is filtering the list. It's likely filtering by location, company, or work type with no matching groups.

Other things to check:

• Parent WO (WO0010013) — is Assignment Group set there? Tasks often inherit from the parent via a Business Rule on wm_task.
• Task Template (wm_task_template) — open the template that generated this task and verify Assignment Group is populated on it.
• Assignment Rules — check System Policy → Assignment for any rules on the wm_task table.

Most likely fix: Adjust the reference qualifier on the Assignment Group field in the wm_task dictionary entry to be less restrictive, or ensure your location/work type combination actually has matching assignment groups configured.