Can EAM be used for HAM?

[esebasti]

My client has implemented HAM pro already and is now going to implementing EAM. The department (Asset Management) is responsible for all organizational assets, IT and non IT assets and they use the same processes with EAM as they do with HAM assets. Are HAM and EAM meant to be managed separately? Especially from a technical ServiceNow platform process. Or is there a way that both EAM assets and HAM (it assets) can be managed from on central workspace being, that being EAM?  Having to manage them separately using separate workspaces seems a little odd and redundant unless certain organizations have separate asset management departments for enterprise and IT related assets or differing processes. Thanks

[Eric Ferrington · Accepted solution]

EAM & HAM do have separate features, they are not the same solution focused on different asset classes.  The Workspaces are create for those personas to manage asset lifecycle for IT and Non-IT assets in focused workspaces.  You have the opportunity to configure to your needs if a blended view is what you are looking for, but OOTB they are 2 separate products.

[esebasti]

Thanks Eric, that was my expectation as well. And I believe best practice would be to implement them as intended, separately. I think that trying to blend them will cause issues and future technical debt. 

Thanks!

[Ryan S]

Hi Eric, do you have anything that compares the two products? I can understand how the two products were built for different audiences, but there does seem to be a significant overlap and some of the documentation even indicates using EAM to manage IT assets. Just below the surface, EAM seems like HAM with many prebuilt workflows being effectively the same in both products. I'd appreciate some deeper insight into where the products truly overlap and where they differ.