OOB Mega Menu in Service Portal

selvamohanP
Tera Contributor

‎07-10-2024 08:18 PM

I need to create a mega menu similar to the one used on the ServiceNow website (screenshot attached) in the service portal. Is it possible to create a similar tabbed, multi-column dropdown structure to show when clicking on a main menu item in the service portal? can you guide me on how to create an OOB mega menu in the service portal?

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎07-11-2024 01:00 AM

Mega Menu is built using Taxonomy. This is only available when you move over to an Employee Service Center (ESC). 


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selvamohanP
Tera Contributor
In response to Dan O Connor

‎07-11-2024 01:11 AM

Thanks for your Response.

We are building this portal for external users. From my understanding, the ESC is primarily intended for internal users. Therefore, it seems I cannot use the out-of-the-box Mega Menu, and my only option is to build a customized widget. Please correct me if my understanding is wrong

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