Conversation-first catalog and knowledge

The chat in Employee Slate resolves plain-language requests to catalog items and knowledge articles. Employees submit requests and get answers without knowing the exact item or article name.

Based on your query, the chat identifies the correct catalog item or knowledge article. You can open it in a split view. The chat performs the following actions:

• Understands the intent and query.
• Identifies and shows the catalog item or KB article based on your intent.
• Responds to follow-up questions about the opened KB article or catalog in the split view.

Chat assistance for catalog

When an employee describes a need, the chat identifies the matching catalog item and returns it with links to the source.

• When the employee selects the item, the catalog form opens alongside the chat.
• The chat completes the user intent through slot filling or by extracting specific information using both the current message and conversation context.
• To submit a request, the employee completes the form, selects order, reviews the details, and selects Checkout.
• The submitted request appears in the chat response and in Tasks and requests.

Chat assistance for knowledge

Employees enter policy or procedural questions in plain language. The chat returns a direct answer drawn from the relevant knowledge articles and includes citations. Employees can:

• View the full answer in the chat response.
• Select a cited article to open it alongside the chat.
• Enter follow-up questions answered from the same article.

Follow-up answers stay grounded in the source article. Employees review specific clauses without scanning the entire document. For example, an employee can check whether a relocation policy covers attorney fees.