Employee Center articles

Employee News

Feature Demo Academy Session Overview of Employee News functionality along with November enhancements of this feature Live walk-through of Employee News front-end and Authoring Experience ( Demo start 33:35 onwards) Feature Overview...

User Experience Analytics

Introduction ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the ServiceNow platform. It provides valuable insights into how users navigate, interact with, and experience...

Employee Center Past Release Highlights

Looking to catch up on what’s new—or revisit key updates—in Employee Center (Pro)? This archive brings together all our release blogs and highlight webinars since the Rome release, offering a one-stop hub for everything we've delivered. Whether you'r...

Cross Scope Access Privilege error after editing Employee Center Header

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Did you notice with Employee Center, when you update the Employee Center Header, suddenly several errors appear when loading Employee Center? And even when y...

Number of Quick Tasks shown under My active items on Employee Center

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The "My items" widget on the Employee Center homepage displays all user activity that requires your input or review. What is displayed under the "My active ...

Help Shape the Future of ServiceNow Employee Center — Join Our Research Panel!

We’re looking for people who use ServiceNow Employee Center (and EC Pro!) to help us shape what comes next. Whether you're actively using the product or supporting others who do, your insights are incredibly valuable to us. By joining our research p...

My Profile and Org Chart

Feature Demo Academy Session Introduction to Unified Employee Profile & Org Chart Live walk-through of end-user experience ( Demo 22:30 - 32:00)Live walk-through of admin experience ( Demo 37:30 - 49:05) For other feature deep-dives, refer...

Personalization and Content Recommendation on Employee Center

Introduction Recommended For You The Recommended for You widget can use an ML algorithm based on an Employee profile or an HR Profile to show popular content accessed by users with similar profiles. Recommended items are populated either based on ML ...

News Feed Widget on Mobile Portal (MESP) Not Displaying Content After Update Set Deployment

Issue:After promoting update sets to a new environment, the content created under Content Publishing is not appearing on the News Feed widget of the Mobile (MESP). However, the same content is visible without issue when accessed through the /esc port...

Topic Icons and Banner Images Employee Center Pro 30.0.4

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The out-of-the-box Taxonomy used within Employee Center comes with a lot of Icons and Banner Images. 1,5 years ago I shared a download with all the Icons and...

How to get the Topic banner image to show in the Employee Center portal

This is how to get the Topic Banner image to display. When creating a new topic and adding a banner image, it doesn't show up automatically. Let's fix that!! Here is my example No Banner image You want to update the "Topic Header" widget. Hover...

Approvals Hub Playbook

Framework for extending Approvals Hub to other applications (Technical Guidance) The new Approvals Hub capability creates a unified approvals inbox that consolidates approvals from multiple external systems into the existing My Tasks view on Emplo...

Dynamic Topic Microsites & Rich Content Editor

Feature Demo Academy Session What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices Live demo of how to configure Dynamic Topic Microsites For other feature deep-dives, refer to other top...

FAQs on Approvals Hub functionality

Overview What is Approvals Hub? Approvals Hub is an Employee Center pro capability, launched in June 2023, that creates a unified approvals inbox by consolidating approvals from multiple external systems onto Employee Center Pro. Technically, it...

ServiceNow Employee Center: Employee Communications Office Hours

Employee Communications Office Hours is a series of dedicated 60-minutes Q&A sessions, directly with the product and engineering team, occurring on first Thursday of every month at 09:00 am PT. Join this monthly office hours to connect with ...

Understanding the Deployment paths with Employee Center

We recommend organizations to chose the deployment path that makes most sense for them depending upon following uses cases: For new customers — All new customers should deploy Employee Center or Employee Center Pro from the ServiceNow store. No new c...

Configuring News Articles in Employee Center

Give your Employees aware of the latest news on any Company/ Organization News and keep them updated on what's going in the company using the Employee Center Portal. How to get started ? How to Configure it? How to make it possible? Well !! Simple ...

Approvals Hub

Feature Demo Academy Session Introduction The new Approvals Hub capability creates a unified approvals inbox that consolidates approvals from multiple external systems into the existing My Tasks view on Employee Center Pro. It follows an arch...

Setting up Employee Center Pro — with Demo Data

Note: For setting up the Employee Center base version, follow the instructions in this article. This article provides the steps required to configure Employee Center Pro using demo data shipped with the store apps. Customers and Partners who want to...

FAQs on Employee Center adoption and deployment

Table of Contents: Generic info on Employee Center DeploymentMigrating from /sp to Employee CenterUpgrading from Employee Service Center to Employee CenterDeployment planningTaxonomy configurations Generic info on Employee Center Deployment 1. ...