Academy Session Feature Overview We’re thrilled to introduce an intuitive Q&A-powered self-service experience called Guided Self-Service in Employee Center. Guided Self-Service helps employees self-serve easily on high-complexity and high-volume...
Employee Experience Academy is a series of live, hands-on sessions where the ServiceNow product team demonstrates how to configure the Employee Experience product suite. This includes Employee Center, Now Mobile, Browser Extension, Kiosk, Micro...
Overview In today’s hybrid and fast-paced work environment, employees expect seamless access to workplace services—anytime, anywhere. Whether travelling, working remotely, or simply away from the desk, ServiceNow’s Now Mobile app ensures that employe...
Overview of Article: This article provides guidance for organizations migrating content from an existing portal or intranet to ServiceNow's Employee Center (EC) / Employee Center Pro (EC Pro), offering recommendations on how content can be effectivel...
Mobile Employee Service Portal (MESP) pages in Now Mobile Your One-Stop Guide to MESP for Seamless Employee Experiences in Now Mobile app What is MESP? MESP stands for Mobile Employee Service Portal, it allows organisations to bring their existi...
The visibility of topics on the Employee Center portal can be controlled by user criteria set at the topic level.Below are the key behaviors to help you understand how topic visibility works: Default Behavior: If the security checkbox is unchecked, ...
Academy Sessions 1. Refresher on Experience & Service Feedback - May 2025 session Live walk-through of end-user experience for feedback capability (Demo 17:00 – 21:40) Post-feedback loop (Demo 25:50 – 27:46) Live walk-through of admin experience ...
ServiceNow is excited to share the list of finalists for our 2025 Best Employee Portal Contest!! The quality of all the submissions this year exceeded our expectations - the judges and executive sponsors were blown away by every contestant's de...
Note: As part of the Yokohama release (EA on 30th Jan), we are deprecating the SharePoint Online Search Connector and replacing it with a new, Raytion-based External Content Connector (version 1.0.9) application. Refer to the External Search Connect...
Introduction Employee Center product OOB provides curated experience for users as part of unified taxonomy As part of EC, EC pro unified taxonomy implementation design phase, it's required to find out all your content ( Knowledge Article Categorie...
Discover best practices and tips for branding your Now Mobile experience to customise the look and feel to align with your organisation’s identity. Feature Demo: Live on ServiceNow Webinar on Branding in Now Mobile Application: Branding V/S T...
Overview In today’s fast-paced and hybrid work environment, employees expect quick and seamless access to workplace services — anytime, anywhere. Organizations are supporting a wide range of work personas, from frontline and remote workers to desk-ba...
Feature Demo Academy Session Overview of Employee News functionality along with November enhancements of this feature Live walk-through of Employee News front-end and Authoring Experience ( Demo start 33:35 onwards) Feature Overview...
Introduction ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the ServiceNow platform. It provides valuable insights into how users navigate, interact with, and experience...
Looking to catch up on what’s new—or revisit key updates—in Employee Center (Pro)? This archive brings together all our release blogs and highlight webinars since the Rome release, offering a one-stop hub for everything we've delivered. Whether you'r...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Did you notice with Employee Center, when you update the Employee Center Header, suddenly several errors appear when loading Employee Center? And even when y...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The "My items" widget on the Employee Center homepage displays all user activity that requires your input or review. What is displayed under the "My active ...
We’re looking for people who use ServiceNow Employee Center (and EC Pro!) to help us shape what comes next. Whether you're actively using the product or supporting others who do, your insights are incredibly valuable to us. By joining our research p...
Feature Demo Academy Session Introduction to Unified Employee Profile & Org Chart Live walk-through of end-user experience ( Demo 22:30 - 32:00)Live walk-through of admin experience ( Demo 37:30 - 49:05) For other feature deep-dives, refer...
Introduction Recommended For You The Recommended for You widget can use an ML algorithm based on an Employee profile or an HR Profile to show popular content accessed by users with similar profiles. Recommended items are populated either based on ML ...
Jen Holland
ServiceNow
seanflack
Steph Morillo
Lisa Latour
