Add preview of Knowledge Article to approval list view in My Task of EC

leesha jain
Tera Contributor

leeshajain_0-1725961383883.png

I want to add the short description, Knowledge Article Number, and created by (user's name) to the approval list view on left side in the My Task of Employee Center.

Currently, these details are visible for approval requests such as change requests and HR case requests, but they are not displayed for Knowledge Articles.

Is it possible to include these fields in the view for Knowledge Articles as well? If so, please provide the solution or steps to achieve this?

2 REPLIES 2

maxstnr
Tera Contributor

I am also wondering about this. Feels strange this isn't already OOTB behavior

Luiz Martins1
Tera Contributor

It's possible to add document_id in the To-Do configuration for approvals, but since the main reference comes from sysapproval_approver, which descends from the main task table, document_id will display the number twice in the string when it's an approval record with a parent that descends from task

 

any ideia?