Adding a new dropdown to the taxonomy for the ESC

arohm
Tera Expert

Hey Everyone,

I am looking to add another subject to this bar in the ESC.

arohm_0-1724962030813.png

 

I want to leave IT but also add a few more. I added a new option to the taxonomy but its still not showing up.

3 REPLIES 3

Satishkumar B
Giga Sage
Giga Sage

@arohm Check these video:
https://www.youtube.com/watch?v=gfHwOqIOUoc

https://www.youtube.com/watch?v=S6L9PZsIiis

 

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Please Mark it helpful 👍and Accept Solution✔️!! If this helps you!!

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Bhavya11
Kilo Patron

Hi @arohm ,

 

in navigation type Taxonomy then click on Employee

after opening the Employee Create child topics[topic.list]

  

Bhavya11_0-1724990971497.png

 

add the Connected Content to that Topics 

Bhavya11_1-1724991122630.png

 

then you can see that is started appearing on ESC portal

Bhavya11_2-1724991238863.png

 

 

Please mark helpful & correct answer if it's really worthy for you.

 

Thanks,

BK

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

If you added another like you mentioned, and it has active connected content, do make sure to perform a cache.do! As this is cached. You won't be the first one to wasing hours on such 😅.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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