After submitting request from ESC portal it is not redirecting to created record

[Vividha Garg]

Problem : After submitting a request from ESC portal , it creates the record at backend. But does not redirects to the created record.

After creation URL shows - "https://wind.service-now.com/esc?id=ticket&table=x_mkgaa_access_man_access_management_request&sys_id...

We are using out of box widgets.

Can someone please provide any input.

Thanks,

Vividha

[Sandeep Rajput]

@Vividha Garg In the record producer script, you can use

producer.portal_redirect = "sp?id=sc_home"

To redirect user to a specific page.

For more information, please refer to https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man....

Hope this help.

[debendudas]

Hi @Vividha Garg ,
Please make sure that you are using the "Generated task record" option in the "Redirect to" field in the Record Producer.