Hello Community,Could you please let me know how we can hide the summary/article content from AI search results on the esc portal.This content is being displayed from the "Faceted Search" widget. Thanks,Swetha
Hi there,I would like decrease the distance on the left and right of the content on every esc page. Where do I find that setting? I have tried modifying the page specific css in page designer for the ec_dashboard as a first try but nothing changed.I ...
Hi All, we have a search page in the portal. where we can search the entitlements that are available in the system. we have a fields like Entitlement name License basis allocated to user device allocations. if we select the Entitlement name it shou...
Hi, Please help me. In the virtual agent bot, instated of "show me everything", i could like to create two groups( HRSD & Ops team).how to create this two groups instead of show me everything. And add all existing topics to HRSD and Ops team. please ...
We have a breakdown on a dashboard on the top.. When we select multiple choices in the breakdown, dashboard doesn't show the data for all choices. It works when we select single element. We are using Time series widget. I tested this on formula and a...
If I have an Approval WorkFlow in execution and I want to make a button to cancel the flow execution, what method can I use?workflow.cancel() ？Will it stop other flows as well？ Thanks in advance！
Hi community,I would appreciate some help with a problem I am facing. I built a custom field in the Service form called incident category.his job to create a parent-child relationship between Service and Category. My Variable reference qualifier is b...
Can all functions of workflow be implemented using Flow Designer? Can Flow Designer completely replace Workflow?Are there any differences between them in terms of what can be achieved？Thans in advance！
Hey there! I'm on a quest to discover the most effective IT certifications to boost my career prospects. I'm turning to the experienced folks in our community for valuable insights and recommendations. Could you share your expertise and suggest certi...
https://dev224412.service-now.com/login.do my instace is down since last 2 days can anyone from servicenow community help me .
how to auto populate short description and description in request based on RITM catalog item name in serviceNow.I have tried Business rule but it's not's works, Please suggest if any one have idea for this.
I am attempting to set up the new Org Chart (organization chart) that was introduced specifically for the Employee Center portal, as outlined in this product documentation article: https://docs.servicenow.com/bundle/tokyo-employee-service-management/...
View scorecard: (Option available on survey)I want to change the "Agree" to Green color; OOB is picking up a Blue colour.
Hi all! Hoping to get some guidance on creating a scripted acl related to knowledge. The problem we are trying to solve is that if a user is using the "View As" function to view a KB article as one of their direct reports, they do not get access to...
For one of the customers, few thousands of knowledge articles are to be migrated from a legacy ITSM tool to ServiceNow ITSM Pro. Employee Center Pro is also to be configured for them. Now, I need help with below 2 points- 1) Whether these articles ne...
