Strandard change template
when i am click on "retire templte" present in standard change template, it is not load the page insted of loading it showing me "You are either not authorized or the cart item is invalid".
Forum Posts
How to modify the OOB script include used in multiple places(widgets,other script include...etc)
Hello Community,We need to customize the todoPageUtils script include which is from OOB. This has been called in multiple widgets, script includes etc.., In this we have to change the sorting order of tasks.Earlier once we have modified this script i...
Get the RITM active status on the report which we are running on the approval table
Hi All, Having a requirement that, we are trying to run a report on the approval table to get the approval status which are waiting for approval and awaiting for info. we are getting the proper result for waiting for approval ritms, but when we are ...
enable "add to wishlist" button in request form in Employee Center
- "wish list" button is enabled in my Employee Center, and is visible in the navigation bar- glide.ui.doctype is true- wish list is enabled in catalog item - cannot update 'instance options' of a request "add to wish list" button is not visible in re...
Resolved! Create a new field named Closed by which is refering to user table.. and populate who closed
Create a new field named Closed by which is refering to user table.. and populate the user who closed the incident . I need business rule for this.
Getting ESC Portal Error on HRM Todos Summary Page
I am getting below error for some of the users. Please help on this.
CREATE A BUSINESS TO COPY THE LATEST RITM COMMENT into the related sysapprover_approval comment fiel
I need help writing a business rule for the following: 1. Reject a request item in the Employee Center.2. Enter a comment in employee center.3. Business Rule fires to copy that comment after insert in RITM to the related RITM sysapprover_approval ...
Approval Widget Employee Centre - urgent - question
Hello, need support, please.Got an issue with the widget?See below, I was able to modify the button label (in widget todo-approval-actions) for the source ticket from table kb_knowledge, but Im not able to figure out where to make a change (to which ...
Mobile support, information page taxonomy content links 7 button showing in green colors
Hi TeamWhen using support, information page etc in now mobile , all of its links/buttons are showing in green color. How to change these colors like Submit, cncel, Favorite, Show more etc
regarding a standard change template
when i am trying to retire a standard change template it is not executing and showing you are either not authorised the cart item is invalid
When we select Sub-Categories, it didn't get highlighted.
We needed to show to our end-users that when they click on a sub-category, it should be highlighted and selected. They will know that it is the sub-category they clicked and chose. It is unlikely to happen right now. However, when we hover over sub-c...
Migration from service portal to employee center -faq required
HI team, I am looking for some FAQ's around what is the best practice to migrate from service portal to employee center for our HR catalog.Can someone please help me with the same
E-signature on ESC/Service portal
I have a requirement where the signature (stored in signatre_image table) should get populated onto the fillable PDF, when the E-signature task is assigned to the respective assignee. Need this solution with ESC/To-Do Please guide me if you have any...
Do you expose incidents to all of your employees/end-users?
I wasn't sure if I should post this in the ITSM forums or here where the focus in more on customers/employees. Let me know if I should move/repost elsewhere. Today, we only allow users to see incidents and other records that are their own or they hav...
Change incidents overview
Hi,Is there a way to change the Affected CIs list to another list in the incident overview? Thanks,Sahar
