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AI Search Suggestions not matching Search Results

Erik Nelson
Kilo Sage

Hello!

 

It's been brought to my attention that our AI Search Suggestions are not matching the returned results. For example, searching for "Decomm" displays three Catalog Items and two KB Articles. When completing the search though, only one result shows (one of the KB Articles).  I've already validated the items have associated taxonomy/topics and I've also reindexed the Catalog Item and Knowledge Base sources. 

 

I've checked here and the Support site and haven't found anything similar to this. Has anyone else experienced this and did you get a resolution for it? I would expect, in this case that at a minimum, the 5 total suggested items would appear in the full search results.

 

Thanks!

Erik

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