All knowledge bases are not visible in employee center

Anshu_Malviya
Tera Contributor

‎11-07-2022 08:53 PM

I have added two knowledge bases in my employee center portal. but when I attch kb_view page in employee center, to see the knowledge base categories. I get categories of either of the knowledge base not of both.

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5 REPLIES 5

Community Alums
Not applicable

‎11-07-2022 09:17 PM

Hi @Anshu_Malviya ,

Go to 'Portals', open ESC entry and under related list 'Knowledge Bases' select newly created one :

SandeepDutta_0-1667884612121.png

 

 

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Anshu_Malviya
Tera Contributor
In response to Community Alums

‎11-07-2022 09:34 PM

I did exactly like this, and attached two knowledge bases there, but in the portal view, I could see the categories of either of the one knowledge bases based on the order number I provide.

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Saurav11
Kilo Patron
Kilo Patron

‎11-07-2022 09:24 PM

Hello,

 

Can you paste some screenshot of the issue it would be easier to assist you.

 

Thanks.

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Alex319
Giga Guru

‎11-09-2022 06:49 AM - edited ‎11-09-2022 07:02 AM

Hello Anshu, 
Just to double check. Have you tried impersonating someone/logging out and logging in again. Within our instance we often experience a bug with EC, where newly added content doesn't appear until we log out and back in again. 

Additionally, do the knowledge bases have any knowledge articles in them? I believe anything that doesn't have any content won't appear on the Employee Center

 

Thanks

Alex

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