approval get approved but the flow is waiting the approval action !

Mohamed Taha
Tera Expert

I've a simple flow that trigger when a specific catalog item requested 
the flow ask for approval and I approve it but it stuck in this stage 
when i go to the execution i found it's waiting for this action to be done 


it was working fine and i didn't think I've changed something 

3 REPLIES 3

Hemanth M1
Giga Sage
Giga Sage

Hi @Mohamed Taha ,

 

Can verify below sys_id is Bandar's sys_id (Approver) and also can you remove and readd the approval step in the flow, save, Publish and test again.

 

HemanthM1_0-1728993153629.png

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

yes this sys_id is to Bandar(approver)

Can you remove and readd the approval step in the flow, save, Publish and test again?

 

Can you also share screenshot of the approval step configured to verify.

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025