Approvals doesn't show up on "My Tasks" in Employee Center

[Irene M]

Hi everyone!

We have an issue where all of our users with ITIL roles does not see the approvals under "My Tasks" in Employee Center.

Can someone help me how to fix this?

[Fabian_F]

Exactly. I'm wondering why the ITIL role is referred here. Is the script oob? Maybe you can remove the ITIL role?

[Irene M]

@Fabian_F  but we need the itil users to have visibility on the approvals.

[Fabian_F]

@Irene M  The If Condition starts with not Operator ("!") . So it means if the user has not the itil role, the approval at My Task is visible.

[Irene M]

Thank you so much Mr @Fabian_F we're able to fix the issue now.

[Stev Williams1]

Hi Irene M,

What did you do to fix it?  we have a similar issue with ITIL users not being able to see request approvals.