Approve and Reject buttons are not appearing on the My Tasks in the ESC

[vikas50]

My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the native UI under 'My Approvals,' users are able to see and approve the articles without any problems.

Any assistance would be appreciated. Thank you!

[Runjay Patel]

Hi @vikas50 ,

check the ui action condition and assigned the appropriate access.

you can share me ui action condition then I can help you what need to be done.

[vikas50]

@Runjay Patel 

In the Platform, users have full access and are able to approve or reject Knowledge articles without any issues

  @Dr Atul G- LNG @Sandeep Rajput @Community Alums @Ankur Bawiskar @Brad Bowman

[Dr Atul G- LNG]

Hi @vikas50 

Look like it is plugin issue , try to repair the plugin and check. else log a now support case.

[vikas50]

AG - LearnNGrow

Having the admin role allows me to see and perform actions in ESC. If it were a plugin issue, it shouldn’t display for any users, not just certain ones. Correct me if my understanding is wrong