Approve and Reject buttons are not appearing on the My Tasks in the ESC
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‎10-23-2024 09:44 PM
My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the native UI under 'My Approvals,' users are able to see and approve the articles without any problems.
Any assistance would be appreciated. Thank you!
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‎07-18-2025 11:43 AM
I am also facing same issue, @vikas50 did you got the solution?
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‎12-11-2025 12:13 AM
any one got any solution . We are facing the same issue.
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‎02-08-2026 11:15 PM
Hi, has anyone found a solution for this yet?
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‎02-09-2026 01:10 AM
Hi,
You can find the ACL named sysapproval_approver.state on the sysapproval_approver table. Please try deactivating this ACL — it resolved the issue on my side.
