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Approve and Reject buttons are not appearing on the My Tasks in the ESC

vikas50
Tera Contributor

My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the native UI under 'My Approvals,' users are able to see and approve the articles without any problems.

Any assistance would be appreciated. Thank you!

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18 REPLIES 18

RishabhS
Tera Contributor

I am also facing same issue,  @vikas50 did you got the solution?

BhupeshG
Tera Guru

any one got any solution . We are facing the same issue.

HarshiniReddy
Tera Contributor

Hi, has anyone found a solution for this yet?

HarshiniReddy
Tera Contributor

Hi,
You can find the ACL named sysapproval_approver.state on the sysapproval_approver table. Please try deactivating this ACL — it resolved the issue on my side.