Article ID is showing in Employee center Exact match

dev_S
Tera Expert

Hi All,

 

I have issue in Exact Match Employee center where Article ID is showing instead of Short description in Exact Match Employee center as shown in the screenshot, if anyone faced similar kind of issue please suggest the solution.
Thank you

1 REPLY 1

Tanushree Maiti
Mega Patron

Hi @dev_S 

 

Refer KB: KB1641641 When searching in global search, the exact match is showing as 'No title' instead of short... 

 

Resolution


The exact_match displays the first string field as title for text_search view of that table. If "text_search" view is not present, it will look in the default view. 

Hence, to resolve the issue, configure -> list layout and add short description field to the list layout.

(or)

text_search view for the affected child table can be created to resolve the issue.

 

Also check: Employee Center search exact match results in form view 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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