Attachment not showing in employee center portal

dev_S
Tera Expert

3 hours ago

Hi All,

 

I have a issue where a PDF document is attached to a KB article when the article is opened in Employee center the attachment is not showing, is there anyone have idea of faced similar kind of issue.

 

 

Regards,

Devender

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3 REPLIES 3

Ankur Bawiskar
Tera Patron

3 hours ago

@dev_S 

not visible by admin?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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dev_S
Tera Expert
In response to Ankur Bawiskar

3 hours ago

Hi @Ankur Bawiskar ,

 

It is not visible for everyone even for admins as well, but it is showing in the backend view of the article.


Regards,

Devender

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Tanushree Maiti
Kilo Patron

3 hours ago - last edited 3 hours ago

Hi @dev_S 

 

Refer this post. If it helps.

https://www.servicenow.com/community/developer-forum/esc-portal-attachments-on-kb-articles-not-showi...

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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