Attachments on Catalog item displaying Sys ID and not the name of the attachment

[tahnalos]

Is there a setting on the Attachment variable that I can adjust so that the file names are visible in the attachment field?

[Paul Curwen]

I am guessing that you have the sys_id set as the display value on the attachments sys_attachment table check that first. 

If that doesn't fix it check the points in this Support Article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687591

[Sandeep Rajput]

@tahnalos Please check if the display value on file name field on the sys_attachment table is set to true.

[tahnalos]

File name is display = true.

[tahnalos]

Okay, I noticed something.

In Catalog Item View, before the request is submitted is where I have this issue.

Once the request is submitted, when I go to the Request Item or Catalog Task, I can see the file names.

I'm guessing that the reason why the attachments are working this way is because in the Catalog Item view, the attachment entries are not saved yet so it's using a temporary GUID to hold it.  Is there any way to address this view?

Thanks