Cannot select Most Recent on Search in Employee Center

[tahnalos]

Exactly what it says.  Whenever I try doing a search on the Employee Center, I cannot choose Most Recent, only Most Relevant.

Is there a hidden setting that will allow users to choose Most recent?

[Yashsvi]

Hi @tahnalos,

please check below links:

https://www.servicenow.com/community/employee-center-forum/employee-centre-search/m-p/2815792

https://www.servicenow.com/community/employee-center-forum/search-not-working-properly-on-an-employe...

Thank you, please make helpful if you accept the solution.

[Rob Sestito]

Hey @tahnalos -

Have you checked on your Search Application Configurations being used for your AI Search? If not, I think you would need to go to the following:

Portals --> Select the portal you are using --> Scroll down where the AI Search section is --> select the information icon next to Search Application and Open Record

Then take a look at your Autocomplete Suggestions:

You can see my top on is for Resent Search Group. I have it false right now to make sure that I am now NOT going to see any of my recent searches. Sure enough, I do not. Once I turn that back on, my recent searches will appear.

Off (I promise I have recent searches and I am clicking in the search box):

On:

I activated the rest and also added in the Popular Search Group. However, I believe that one takes longer as it needs to collect data from multiple sources (people) doing searches and clicking on actual catalog items.

But you can see my recent searches and viewed. Popular has worked before, but this is a fresh demo instance so we won't see popular right now.

I think you may just need to check on those settings, and make sure your Resent Search Group is there and active.

Would you like to give that a try and let us know?

Cheers,

-Rob

[tahnalos]

Not Quite.

When we are looking for "Most Recent" we're talking about recent articles that were modified, not "Recent Searches".

I do appreciate your help though.