I need help writing a business rule for the following: 1. Reject a request item in the Employee Center.2. Enter a comment in employee center.3. Business Rule fires to copy that comment after insert in RITM to the related RITM sysapprover_approval ...
Hello, need support, please.Got an issue with the widget?See below, I was able to modify the button label (in widget todo-approval-actions) for the source ticket from table kb_knowledge, but Im not able to figure out where to make a change (to which ...
Hi TeamWhen using support, information page etc in now mobile , all of its links/buttons are showing in green color. How to change these colors like Submit, cncel, Favorite, Show more etc
when i am trying to retire a standard change template it is not executing and showing you are either not authorised the cart item is invalid
We needed to show to our end-users that when they click on a sub-category, it should be highlighted and selected. They will know that it is the sub-category they clicked and chose. It is unlikely to happen right now. However, when we hover over sub-c...
HI team, I am looking for some FAQ's around what is the best practice to migrate from service portal to employee center for our HR catalog.Can someone please help me with the same
I have a requirement where the signature (stored in signatre_image table) should get populated onto the fillable PDF, when the E-signature task is assigned to the respective assignee. Need this solution with ESC/To-Do Please guide me if you have any...
I wasn't sure if I should post this in the ITSM forums or here where the focus in more on customers/employees. Let me know if I should move/repost elsewhere. Today, we only allow users to see incidents and other records that are their own or they hav...
Hi,Is there a way to change the Affected CIs list to another list in the incident overview? Thanks,Sahar
Does anybody know if it's possible to get custom matchers working on the Employee Center search widget? I'm trying to provide the ability for our users to search for their incidents and requested items without cluttering the "all results" page, and c...
Hi I am looking for a way to make fields in the Employee Profile Overview widget editable. Specifically, I have added the time zone field from the user table to the widget under 'About', and I would like to make it possible for the user to change the...
Hello,I have a requirement to change the Knowledge View Count in the article in the Portal. It should show the value of 90 number of days. This is defined in the system property glide.knowman.view_age.days.Thanks & Regards,Atanu MaityAtanu.Maity@akzo...
We would like to make specific extra service mandatory before submit the reservation.It is necessary for some of our use cases, for example:- before reserve a parking spot in our garage we need the user to add vehicle plate and electric charger servi...
Hello Community,How can we set a tool-tip for topics in Megamenu. Is there any OOB functionality/any custom steps which we can follow. Any Insights would be helpful.Thanks,Janu
We are seeing below error for some of the users. This is observed for mostly for users who are having sc_req_item approvals in My Tasks. We have cloned the HRM Todos Summary widget. Please help on this.
