Campaign - Not Triggering after Published

[Community Alums]

I'm currently working on demonstrating a campaign to my HR team based on a use case they provided. I've followed the product steps quite closely, though perhaps not perfectly. However, when I publish the campaign and wait for the start time, it doesn't seem to kick off. I'm not seeing the banner or the to-do tasks that I created. I suspect I'm missing something very simple, but I can't figure out what it is. Interestingly, the preview works fine, so I must be overlooking something straightforward.

 

 

[Pooja_Patil · Accepted solution]

@Community Alums ,

1. Create a campaign. Please refer -  How to configure a campaign 
2. Campaign must have Campaign Targets populated so that content is delivered to them
   
   • Run Scheduled job > Content Experiences: Update Campaign Audience or it runs every hour 
3. After campaign targets are added, if campaign has non-portal contents (ex to-do or email), each non-portal content must have Targeted Content populated
   • Run Scheduled job > Content Experiences: Add Non-Portal Campaign Content or it runs every 4 hours
4. After targeted content is added to each non-portal content, you would run 
   • Content Experiences: Create To-dos (for to-do content) or it runs every hour
   • Content Experiences: Send Email Notifications (for email content) or it runs every hour
5. Once this is done, content will be delivered based on their schedules

**Note - All of this is automated through scheduled jobs, detailed steps here are only added to help understand the flow.

Refer - https://www.servicenow.com/community/employee-center-forum/campaign-content-not-triggering/m-p/2436345/highlight/true#M2683

Please mark this as Helpful / Accept the Solution if this helps.

[Pooja_Patil · Accepted solution]

Please mark this as Helpful / Accept the Solution if this helps.

[Community Alums]

Thanks for the details!! I’ll try this out!!