Can we remove "IT Incident Summary by Now Assist" for individual while we moving state to resolve.

Gajulapalli Gu1
Tera Contributor
 
3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Gajulapalli Gu1 

I don't think so you can remove it as it comes from platform

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Gajulapalli Gu1 

I was able to do that but using DOM manipulation but I won't recommend that

this is the span which shows that text.

Ensure your onload client script has Isolate Script = False to allow DOM to run

AnkurBawiskar_0-1742461434387.pngAnkurBawiskar_1-1742461520023.png

function onLoad() {
    //Type appropriate comment here, and begin script below

    setTimeout(function() {

		document.getElementById('gen-ai-summary-card-title').innerText = 'My Now Assist Text';

    }, 4000);



}

AnkurBawiskar_2-1742461555108.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Gajulapalli Gu1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader