Hi, We've encountered an issue with the Employee Service Center Catalog Home Redirect. In our portal, we have defined a Catalog Home Page which is not sc_home. In several of our forms, we select the 'Redirect To' as the Catalog Home. In the widget...
We are using ABC portal (clone of ESC portal). We want users to see abc_sc_cat_item (clone of sc_cat_item) page when they click on any catalog item from catalog. Page route map setup, Still not working. When user click on any catalog item, they still...
Hi all, We integrated ServiceNow with teams, and got EMP-Center tab with in MS-Teams app. Please find in the Employee Center tab (attachment). We configured EMP-Center tab from ServiceNow as shown in attachments 2 & 3 We are trying to add extra tabs ...
I would like to change "Requests" to tickets on the My Items widget to keep working consistent. How can I do this?Also is there a way of moving tasks below Requests and Surveys. Lisa
Hello, I am looking to update the placeholder text in the Typeahead Search widget from "Search" to "How can we help?" that is located in the header. Does anyone know how to achieve this? Thank you, Giuliana
I want to add "Employee to-do" and "knowledge" pages to the header of the employee center like shown in image in HTML but i am not good at scripting. so please kindly help me. This is the script which i have <!-- Nav bar menu items starts--><nav cla...
Hi experts, I'm having trouble with the quick link widget visibility. End users are not able to see the quick link widget even if the quick link re-directs the user to a catalog item/Knowledge article that they can see. I tried with the Available for...
Hi - I keep reading about Employee Center and its hierarchy of topics, with there's one thing that I keep missing; maybe I am just not thinking right. Hopefully someone can make this clear. I get the concept of taxonomy and hierarchical topics; I als...
Hey Team, Is there a way to have a reference link within the html body to link to an external site dynamically? I have created a deep-link within the footer from the EC Portal out to WD portal. Specifically I have it going to the Feedback page using ...
The intent is to keep a certain subset of users from seeing a taxonomy temporarily, similar to excluding a user group from seeing a knowledge base.
Hi all, Any tips on where to start searching/debug where it comes to Quick Links configured not showing up? On my PDI when I add Quick Links (Employee Center > Quick Links), they immediately appear on the Employee Center portal. Though doing exactly ...
Hi, Trying to figure out the pixels for logo and background picture to make sure I have the best image for them. Thank you
Hello, We are getting "Feedback task type" as 2 if user flags a knowledge article. However there is no choice exists in "Choices" How can I fix this type to "User feedback" in "Feedback task type" if user flags an article?
Hey Team, Looking for ideas if anyone has any and/ or if anyone has done this before. We have contingent works that to not use our HR department for anything. We want to block their access to the employee service center. Currently, from our main IT S...
I have installed the 'service portal analytics' plugin and have enabled tracking as specified in step 11 of 'Migrate to Employee Center from Service Portal' steps and the 'Employee Center Academy: User Experience Analytics' youtube video. When I go ...
