Can we remove "IT Incident Summary by Now Assist" for individual while we moving state to resolve.
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‎03-20-2025 12:41 AM
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‎03-20-2025 12:56 AM
I don't think so you can remove it as it comes from platform
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-20-2025 02:06 AM
I was able to do that but using DOM manipulation but I won't recommend that
this is the span which shows that text.
Ensure your onload client script has Isolate Script = False to allow DOM to run
function onLoad() {
//Type appropriate comment here, and begin script below
setTimeout(function() {
document.getElementById('gen-ai-summary-card-title').innerText = 'My Now Assist Text';
}, 4000);
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-20-2025 08:09 PM
Hope you are doing good.
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If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader