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Can you change what displays in the Employee Center Portal AI search results?

abrahams
Kilo Sage

‎01-12-2024 02:18 PM

When we search for a knowledge article in the portal, the listing of results contain the following:

Article | KB0111111 | Listing of taxonomies this article is in.

 

We would like to remove this information all together.  

Does anyone know if it is possible to do this?

 

 

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2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

‎01-12-2024 06:45 PM

Hi @abrahams 

In the comments of the following article you get some hints where to go: https://www.servicenow.com/community/ai-intelligence-articles/custom-icons-for-ai-search-results/ta-... 

Maik

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abrahams
Kilo Sage
In response to Maik Skoddow

‎01-15-2024 08:36 AM

I didn't see an answer to my question but it did assist us in solving our article display issue when searching for KB number in the portal.  That was an issue I didn't list as a question. I was hoping there was a nice place to list the options that show when searching such as don't display KB number or location with the topic.

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