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‎08-09-2023 06:31 AM
in servicenow when a case is created why it creates a duplicate case

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‎08-09-2023 06:49 AM
Hi Raghu,
Not sure, what exactly you mean.
Maybe you can check some business rules or flows which have been configured wrongly to perform this kind of action. OOTB, this doesn't happen.
Kind Regards,
Swarnadeep Nandy
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‎08-09-2023 06:58 AM
this doesn't happen Out of the box.
Did you check this?
1) any business rule on case table has current.insert()
2) does it happen always or intermittenly
3) is this happening for admins or non-admins
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-14-2023 06:34 AM
Where I can check business rules?