Catalog item is still visible in search results but not in topic

WA1
Kilo Sage

‎08-13-2024 01:41 AM

Hello,

I have a catalog item with user criteria for the available for (visible only to itil users) and another user criteria for not available for (not visible to external users).

When I go to the ESC portal and test with a user who is not supposed to see the catalog item, it works fine for the topics, the catalog item is not visible there but when I search for it, it appears in the search results but the user is not authorized to open it, when I click on it it shows this error message : you are not authorized...

 

How can I hide the catalog item from the search results ?

 

Remark : in DEV instance the catalog item is not visible in the search results but in TEST istance it is and the configuration of the catalog item is the same for both.

 

Thank you

 

 

 

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7 REPLIES 7

Artem_Lobyntsev
Tera Contributor
In response to Bhavesh Bijagar

‎05-20-2025 12:19 AM

Hi @Bhavesh Bijagar  
The thing is that I want the catalog item to still be visible for intended audience and available in search results. And it's even working on dev, but for some reasons not on test instance after deployment there. 

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Bhavesh Bijagar
Tera Guru
In response to Artem_Lobyntsev

‎05-20-2025 12:36 AM

Hi @Artem_Lobyntsev ,

 

Then your scenario is different then what is mentioned in original question. You should post this as a new question.

 

Check if "Available for" and "Not available for" are configured for this catalog item, as these will drive the visibility of catalog item.

 

Also check the user criteria, that you are trying to add in above. Check the audience that gets populated. Also use User Criteria Diagnostics tool to validate the user access.

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Artem_Lobyntsev
Tera Contributor
In response to Bhavesh Bijagar

‎05-20-2025 12:54 AM

@Bhavesh Bijagar We have precisely the same situation that is described in original post. 

the catalog item is not visible there but when I search for it, it appears in the search results but the user is not authorized to open it, when I click on it it shows this error message : you are not authorized...

Remark : in DEV instance the catalog item is not visible in the search results but in TEST istance it is and the configuration of the catalog item is the same for both.

0 Helpfuls