Catalog item or knowledge article as a link/redirect

[Miko_aj Buczek]

Hello every one.

Its possible to make a catalog item or a knowledeg article as a redirect to url ?

I want to make a tile "Knowledeg article" as a redirect to external link without using "Quick Links" on the right side.

I need:

1. Tile with record producer, 2. Tile with a redirect link. 3. Another tile with a redirect link

Please, assist.

Thank you

[johnfeist]

Hi Miko_aj,

You can do that via a custom variable.  What makes everything happen is that for the default value, you need to identify a widget.  Creating a widget is really simple.  Go to Service Portal | Widgets.  You may find an existing widget that does most of what you need.  You can copy that or just create a new one.  The Body template will look like this

<div>
<a href="your url" target="_blank">Click here to ...</a>
</div>

target="_blank"  makes the link open in a new tab.  There is no server script and you Client controller looks like this

api.controller=function() {
  /* widget controller */
  var c = this;
};

That's about all there si to it.

[Mark Roethof]

Hi there,

Have you tried creating a Content Item for this? Should work fine (also just double checked). Just select as Content type "External Content".

When adding Connected Content to the Topic, just select Catalog Item, and you can enter your Content Item.

Kind regards,
Mark

[Mark Roethof · Accepted solution]

Tested with below, works immediately.

Kind regards,
Mark

[Miko_aj Buczek]

@Mark Roethof 

Thank you, that is what i need! 

Regards