catalog result in Virtual agent AI search redirecting to sp portal

si21
Tera Guru

Hi experts,

We have enabled catalog items in Virtual agent AI search results for our custom HRportal and we are getting results.

But when we open the catalog item and submit the form, the ticket page is redirecting to IT portal because of a system property. How can make these ticket pages redirect to hrportal? Is is possible to make separate URL navigation for each portal?

si21_0-1720719557074.png

In the catalog popup window, HR case ticket page opens in sp portal and second screenshot redirecting to IT portal.

si21_1-1720719705945.png

si21_2-1720720164491.png

 

TIA

 

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