Slow response time while loading sc_category widget in Employee Center

[jose_quinonez]

Hi, 

I have a service catalog with 700+ categories and more than 8,000 catalog items.

I used to have 200 categories, so there were more than 600 items en some categories.

Then I created more categories (700+) and balanced the number of items per category, so now we hace no more than 100 items per category.

This change worked fine in our Development environment, but when we did the same change in our QA environment it is still very slow. It takes a lot of time and it is erratic because if I click on a category, maybe I won't get any item.

This screenshot is about one category and its subcategories. If I click on one of these subcategories it is very slow in QA, but it is OK in Development environment.

What can I do to identify the difference? It is the same code and same data.

Please help!

[Dan O Connor]

Where is this widget being used in your Employee Center (What page)? 

Catalog and Categories become somewhat irrelevant for the end user as you move to Employee Center as typically the navigation and experiences moves towards Topics. 

I guess you added this widget in somewhere? I am just wondering if you need it at all. 

[jose_quinonez]

Hi,

I'm talking about the sc_category widget. Is is at the Employee Center homepage, but also we call it from other two service portal instances.

We are not using topics for the moment.

The problem is when I click a subcategory within the widget, it takes a lot of time to show the items in that category, or it may show a fewer number of items.

Thos problem happens  when I click on a category that has a lot of items and it has to validate the user criteria of each item against the connected user.

It is a matter of performance, but I would like to know what tunning can we do.

Thanks