Change language button on portal does not change language opened knowledge article

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2024 05:31 AM
Our portal (Employee Center) is available in both Dutch and English.
Using the language selection button at the top right, visitors can choose in which language they want to see the content.
Switching languages works fine, as long as you do it while still on the landing page of the portal.
If you use the language selection button at the top right of the screen while you have a knowledge article open, the display of the knowledge article does not change to the chosen language.
This is not what visitors to the portal expect because on other sites, changing the portal language does result in the opened knowledge article being displayed in the chosen language.
Is there any way to make the language selection still work as expected?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2024 09:23 AM
This is the normal behavior, since it is a different URL/record for each language. If you select the different language on the actual article, you will notice the URL changes to the sys_id of the article of the selected language. The landing page works, because it's the same data and records. Catalog Items are the same records, just translated, but knowledge are completely different records.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2024 12:56 PM
Would it not be possible to "refresh" the knowledge article widget to somehow show the corresponding knowledge article version in the newly selected language?