Change sort order for knowledge articles on the kb_category page?
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‎06-03-2024 01:34 PM
Hi all,
CanI change the sort order for knowledge articles on the kb_category page? It looks like they are sorted chronologically, but I would love to sort them alphabetically.
Thanks in advance!
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‎06-03-2024 02:13 PM
Hi,
See if this helps? On Service Portal, Knowledge Articles not sorted based on "updated' field value - Support and Troubl...
The following has a default value of false - glide.service_portal.honor.knowman.search.order. Setting it to true will sort based on the value of glide.knowman.order.search (default value of 'relevancy')