Child topics are not displayed in Employee Center Portal

Sarin
Tera Contributor

I created 7 child topics for the parent topic. However, only one of them is getting displayed in the portal. Please see attached screenshot for reference. TIAScreenshot 2022-12-22 at 10.25.06 PM.pngScreenshot 2022-12-22 at 10.25.34 PM.png

1 ACCEPTED SOLUTION
7 REPLIES 7

Jeff Smith
Tera Contributor

How many Taxonomies do you have?

I've seen this as being a possible cause if this issue.

If you have more than one, make sure it's linked to the correct Portal, and that it's Active.

JeffSmith_0-1671733328680.png

 



Sarin
Tera Contributor

I have two taxonomies, of which the 'Employee' is made inactive and detagged from the portal and the customized taxonomy is tagged to the EC portal.

Not sure, what is the root cause of the problem. But, after opening the page incognito, it is working as expected.

Sarin
Tera Contributor

Hey Ruchit,

Post opening the page incognito, I was able to see the expected result.

Thanks much!