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Clicking on RITM record on EC pro portal not opening record

Chaithra
Tera Contributor

‎07-31-2024 08:29 PM

When I click on RITM number on ECpro portal

 

Chaithra_2-1722482751708.png

 

 

it lands here.. 

Chaithra_0-1722482658327.png

any inputs?

 

Thanks,

Chaithra

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1 REPLY 1

Community Alums
Not applicable

‎07-31-2024 08:37 PM

Hi @Chaithra  ,

It could be because of 2 reasons:

1. You can have a read ACL which is restricting access to view the record on poratl for the user.

2. You can check for any query business rule.

 

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