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Code to calculate count on button click on the ESC Portal

ranjitmanji
Tera Contributor

‎12-07-2023 05:15 PM

Hi All,

 

I have created a widget with three action buttons, 

I would like to know the code to calculate the number of times users click on the action button "escalate" on the ESC Portal.

Attached is the Portal action buttons screenshot.

 

I have created a field on the Incident form by the name 'u_escalation_counter' of type Integer.

 

Looking forward to your responses,

 

Thank you,

Manji

 

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SLK Gupta
Tera Guru

‎12-07-2023 06:24 PM

Hi @ranjitmanji 

 

To calculate count on button click on the ESC Portal, you can refer below links which helps in assisting your requirement.


https://www.servicenow.com/community/developer-forum/count-clicks-in-portal/m-p/1504276
https://www.servicenow.com/community/itsm-forum/calculate-count-based-on-ui-button/m-p/245807
If my response helps you in assisting your requirement, please mark it as helpful or accepted solution @ranjitmanji 

Thanks & Regards,

S. Lakshmikanth Gupta