Customized URL for service portal
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11-17-2022 10:51 PM
Hi all
We would like to know if it’s possible to have a custom URL for a service portal without having the “servicenow” part in the URL.
Currently it is www.example-servicenow.com and we want it to be www.example.com .
Could you please suggest anything on this.
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11-17-2022 11:39 PM
Hey Nav3en,
Here's the documentation about how to configure a custom URL for your instance: Custom URLs association to your instance
Hopefully this helps!
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11-18-2022 04:12 AM
Will the custom URL direct to the original URL or will the URL remain same?
If it were to remain the same, we would have to replace all the old URLs to the new ones?
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11-22-2022 06:53 PM
The URL will remain the same. Adding a custom URL just gives you another URL to access the instance basically.
Yes, you would have to replace all the links in your Knowledge Articles or any other code of your old URLs to new ones. Another option might be to have your old URL forward to your new custom one, but I'm not that familiar with that process.
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11-23-2022 06:21 AM
Hello @Nav3en check out this article in the community on how you can redirect users and avoid updating all of the hard coded hyperlinks users may have saved in different places: https://www.servicenow.com/community/developer-articles/redirect-inactivate-service-portal-e-g-from-...
Cheers!
