Data Certification Tasks in Employee Center

[Erik Nelson]

Hello,

I'm being asked to look into adding "Data Certification" tasks as a possible "To-Do/Quick Action" in the Employee Center. I know how to get the record to show up, and some of the initial setup pieces, but I'm concerned that the interaction type isn't going to work for the Employee Center view. We could try to redirect them to the Next Experience, but that could prove a confusing shift. Has anyone already done this, and were you able to keep the functionality within the Employee Center (or Service Portal if on it).

Thank you,
Erik Nelson

[Amit Gujarathi]

HI @Erik Nelson ,
I trust you are doing great.

To add "Data Certification" tasks in the Employee Center or Service Portal, you can follow these steps:

1. Create a new table or modify an existing table in ServiceNow to store the "Data Certification" tasks. Let's assume you create a table called "Data Certification Tasks" with relevant fields such as task name, description, due date, and assignee.

2. Configure the appropriate ACLs (Access Control Lists) to define who can view and interact with the "Data Certification" tasks. This ensures that only authorized users can access and complete the tasks.

3. Create a new module or update an existing module in the Employee Center or Service Portal to display the "Data Certification" tasks. This module should provide a user-friendly interface where employees can easily view and manage their tasks.

4. Write server-side business logic to handle task creation, assignment, and updates. This logic should be triggered when a new "Data Certification" task is created or when an existing task is updated. You can use Business Rules or Script Includes in ServiceNow to implement this logic.

5. Implement client-side scripting to enhance the user experience. For example, you can use client-side scripting to perform dynamic field validations, show/hide certain fields based on specific conditions, or display pop-up notifications for task updates.

6. Test the functionality thoroughly to ensure it works as expected in the Employee Center or Service Portal. Conduct user acceptance testing with a sample group of employees to gather feedback and make any necessary adjustments.