Hi Everyone,
Issue-duplicate chat in activity of incident via live agent
While any affected user facing some issue and connect with IT service desk vis live chat in service portal .
after end of session when Service desk user save all activity as an incident.
If anyone try to resolve it and go to activity section of incident.
Duplicate chat can be seen in activity of that particular incident.
Attached screenshot is a refence for the issue
Kindly suggest me appropriate solution that would work as a permanent fix.
