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Show Message Activity on Request Summary Page simiar to incident & ritms standard ticket

BramaP
Tera Contributor

2 hours ago

Show Message Activity on Request Summary Page similar to incident & ritms  standard ticket in the ESC portal.

(Note Examples Screenshots 1 & 2 Below)


Current Request Summary : (No message activity) 

BramaP_1-1763488727515.png

 




Example 1: RITMS, note the Widget with "Activity, Attachments & Additional Details

BramaP_0-1763488599669.png


Example 2: Incident (Note the hightlights)

BramaP_2-1763488770898.png

 

 

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1 REPLY 1

Sarthak Kashyap
Mega Sage

46m ago

Hi @BramaP ,

 

I tried your problem in my PDI and it works for me please check below screen shot

 

Navigate to All> Service Portal > Pages and search for id = order_status

Open record, create a new container, new row, new column and add widget in widget instance - Ticket Conversation

SarthakKashyap_2-1763491891581.png

SarthakKashyap_3-1763491926637.png

This is widget instance add your widget here

SarthakKashyap_4-1763491952075.png

 

Result

 

SarthakKashyap_0-1763491740756.png

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

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