Dynamic Table Name on Standard Ticket Pages in the Portal

[Ramya V]

Steps:

1. Navigate to All > Service Portal > Pages.

2. Search for standard_ticket in the ID column.

3. Open the Standard Ticket page record.

4. In the Dynamic page title field, you’ll see something like: "My Request - %title".

5. Scroll down to the Dynamic page variables related list.

6. Click New and create a variable (as shown in your reference image).

7. Update the Dynamic page title field to use your new variable, for example: "My %tableName - %title".

Result: The page title will now dynamically display the table name along with the record title.

(Before)

(After)

Note :

• Go to All > Service Portal > Page Route Maps.

• Check the Route to column to confirm where this page is being used.

• If needed for all portals, no further action is required.

• If you only want it for a specific portal, clone the page and update the Route to field in that portal’s record.