Employee center and Service portal which one is better for ITSM and CSM in ServiceNow

[palanikumar]

Suggest to go with Employee Center as it is built to scale with Multiple Departments:

You can refer the below URL for detailed comparison:

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-ce...

[Ankur Bawiskar]

@ramanjaneyuK 

Many customers have already moved to Employee center as it supports normal ITSM, HR and other modules as well.

here are few links for comparison

Difference between service portal and employee centre 

Service Portal versus Employee Center application 

Link on migration from sp to esc

Migrating from traditional Service Portal (SP) to amazing Employee Centre (ESC) 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@ramanjaneyuK 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhavesh Bijagar]

Hi @ramanjaneyuK,

Employee Center / Employee Center Pro (depending upon SKU that you have), is the latest and greatest provided by ServiceNow, which is replacing the classic "Service Portal" portal. All the customers are now migrating form Service Portal to Employee Center / Employee Center Pro. Fresh implementations are happening only on Employee Center / Employee Center Pro.

Regarding your question, Portal used for ITSM or CSM, use cases are totally different.

For ITSM:  we want to use portal as an Internal employee facing channel

For CSM: we want to use portal as an external customer facing channel

So answer to your question is, if it is for Employees (like ITSM / HRSD / R&C / LSD / WSD / etc.) then use Employee Center / Employee Center Pro.

For CSM: Use Consumer Service Portal or Customer Service Portal, as per use cases of CSM implementation.

Please mark helpful and accept answer if it's worthy for you.

Best Regards

Bhavesh Bijagare