Employee Center Portal Implementation

[Catalin Micu]

Hello everyone! Let's say I was to build a custom Employee Center Portal.

My question is, what is the best approach for starting the implementation, because I can't find any documentation on it. 

If we don't plan on modifying the Employee Center, but cloning it, do we need to do that in a scoped app, do we do it in global? Do we do it in the Employee Center application? What is the right way to go about it.

Keep in mind that we will be cloning some OOTB widgets and doing a bit of customization.

Please let me know if you have an idea or if there is any documentation that goes over this process. 

[Dan O Connor]

Hey @Catalin Micu . Employee Center (and also depending if you use Pro or standard) utilises a number of different application scopes. 

What method of development and deployment do you use? Update sets? 

While it does not necessarily need a Scoped App, it might be advised so that you could keep all your customisation and changes away from the core ESC applications. You may just need to be aware though of some potential scope conflicts you might have. Again ESC uses multiple application scopes to function. 

[Catalin Micu]

Hello Dan, thank you for your answer. We are using update sets. We ended up working in the ESC scopes with different update sets, cloning everything we need, or updating widget instances when possible. I have an issues that I'm running into if you could please look at it i will paste the link for my community post. Your opinion would help a ton.

https://www.servicenow.com/community/employee-center-forum/homepage-search-widget-problems-employee-...